';
$help_desk .= ' | ';
$help_desk .= ' | ';
$help_desk .= ' ';
$help_desk .= ' First Time Users';
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= ' ';
$help_desk .= '';
$help_desk .= '
|
';
// 1* - Payment Information
$help_desk .= '';
$help_desk .= ' | ';
$help_desk .= ' |
';
$help_desk .= ' ';
$help_desk .= ' Payment Information';
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= ' ';
$help_desk .= '';
$help_desk .= '
|
';
// 2* - Delivery & Returns
$help_desk .= '';
$help_desk .= ' | ';
$help_desk .= ' |
';
$help_desk .= ' ';
$help_desk .= ' Delivery & Returns';
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= ' ';
$help_desk .= '';
$help_desk .= '
|
';
// 3* - Your entoSupplies.com.au Member Account
$help_desk .= '';
$help_desk .= ' | ';
$help_desk .= ' |
';
$help_desk .= ' ';
$help_desk .= ' Your entoSupplies.com.au Member Account';
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= ' ';
$help_desk .= '';
$help_desk .= '
|
';
// 4* - Frequently Asked Questions
$help_desk .= '';
$help_desk .= ' | ';
$help_desk .= ' |
';
$help_desk .= ' ';
$help_desk .= ' Frequently Asked Questions';
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= ' ';
$help_desk .= '';
$help_desk .= '
|
';
// 5* - About Australian Entomological Supplies
$help_desk .= '';
$help_desk .= ' | ';
$help_desk .= ' |
';
$help_desk .= ' ';
$help_desk .= ' About Australian Entomological Supplies';
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= ' ';
$help_desk .= '';
$help_desk .= '
|
';
// 6* - Privacy Information
$help_desk .= '';
$help_desk .= ' | ';
$help_desk .= ' |
';
$help_desk .= ' ';
$help_desk .= ' Privacy Information';
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= ' ';
$help_desk .= '';
}
// 0* - First Time Users
else if (strcmp($_GET['page'], '01') == 0)
{
$heading = 'Help Desk - entoSupplies.com.au Overview';
$help_desk .= ' ';
$help_desk .= ' ';
$help_desk .= ' ';
$help_desk .= ' ';
$help_desk .= ' ';
$help_desk .= ' Introduction';
$help_desk .= ' | ';
$help_desk .= ' ';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' Welcome to entoSupplies.com.au helpdesk. This helpdesk page provides an overview on how to use this website. ';
$help_desk .= ' Topics included in this tutorial are : - Finding Your Products
- Adding Products to your Shopping Cart
- Viewing your Shopping Cart
- Creating and Activating your Account
- The Checkout Process - Placing an Order
';
$help_desk .= ' | ';
$help_desk .= ' ';
$help_desk .= ' ';
$help_desk .= '
| ';
$help_desk .= ' ';
// Finding your products
$help_desk .= ' ';
$help_desk .= ' ';
$help_desk .= ' Finding Your Products';
$help_desk .= ' | ';
$help_desk .= ' ';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' Your first step will be selecting the products you desire. There are two easy ways available for you to do this. You can either search for specific products or browse products by their category. The navigation menu and our product search facility is located at the left of every page. ';
$help_desk .= ' | ';
$help_desk .= ' ';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' Browsing the products via category is particularly useful if you are not after anything in particular, or you know where the item you are looking for is located. You can think of this as browsing through the shopping aisle. ';
$help_desk .= ' A list of all our products (or subcategories) from the selected category will be displayed in a list. ';
$help_desk .= ' | ';
$help_desk .= '  | ';
$help_desk .= ' ';
$help_desk .= ' ';
$help_desk .= '  | ';
$help_desk .= ' ';
$help_desk .= ' The other alternative is to use the search feature. To find products via the search feature of our site first type in what you are looking for as demonstrated on the left and click on the search button beside it. ';
$help_desk .= ' Our search engine will then find what your looking for and display the results in list. ';
$help_desk .= ' You can also perform a search for book titles in our catalogue by Author surname. To do this, simply select the author from the drop down menu. This will return the books currently available by that author. ';
$help_desk .= ' There is also an advanced search feature which allows for more complicated search enquiries to be made (eg. search by author, ISBN, and more) ';
$help_desk .= ' | ';
$help_desk .= ' ';
$help_desk .= ' ';
$help_desk .= '
| ';
$help_desk .= ' ';
// Adding Products to your Shopping Cart
$help_desk .= ' ';
$help_desk .= ' ';
$help_desk .= ' Adding Products to your Shopping Cart';
$help_desk .= ' | ';
$help_desk .= ' ';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' When you find the product you\'re after the next step is adding it to your shopping cart. You can add items in any quantity to your shopping cart, our shopping system will remember everything you have added so you can go between adding and finding products as much as you like. ';
$help_desk .= ' | ';
$help_desk .= ' ';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' To add items to your shopping cart, all you need to do is click the "Add to Cart" button next to the item you wish to purchase along with the quantity you would like. ';
$help_desk .= ' You can always change the quantity for the item or remove it from your cart by changing the quantity on the page you found the product next to the respective item, and clicking update cart. Alternatively, by clicking on the \'View Cart\' links you can update all of your shopping cart contents and quantities. More about this in the next section. ';
$help_desk .= ' | ';
$help_desk .= '  | ';
$help_desk .= ' ';
$help_desk .= ' ';
$help_desk .= '
| ';
$help_desk .= ' ';
// Viewing your shopping cart
$help_desk .= ' ';
$help_desk .= ' ';
$help_desk .= ' Viewing your Shopping Cart';
$help_desk .= ' | ';
$help_desk .= ' ';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' The contents of your shopping cart are visible at all times in the box on the right of screen entitled \'Shopping Cart\'. You can also view and change the contents of your shopping cart at any time by clicking on the \'View Cart\' links. ';
$help_desk .= ' | ';
$help_desk .= ' ';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' A list of your shopping cart contents is displayed on the right of screen of every page you view on the website. ';
$help_desk .= ' | ';
$help_desk .= '  | ';
$help_desk .= ' ';
$help_desk .= ' ';
$help_desk .= '  | ';
$help_desk .= ' ';
$help_desk .= ' By clicking on the \'View Cart\' links you can view the entire contents of your shopping cart. ';
$help_desk .= ' When you have everything you want selected this is where you can go to make amendments such as changing the quantity of a product or removing a product you\'ve changed your mind about. ';
$help_desk .= ' | ';
$help_desk .= ' ';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' Then you click on the Update Cart button to recalculate all costing. ';
$help_desk .= ' | ';
$help_desk .= '  | ';
$help_desk .= ' ';
//$help_desk .= ' ';
//$help_desk .= ' | ';
//$help_desk .= ' | ';
//$help_desk .= ' ';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' Clicking on the Checkout button will take you to the next step in processing your order. This is the button you click when you have added everything you need and want to progress through the checkout to complete your order. More about this in the next section. ';
$help_desk .= ' Note: Relax. You have the option of amending your shopping basket right up until you confirm your order details at the last step in the checkout process. We can make any changes to your order if you notify us soon after you make your order. ';
$help_desk .= ' In case you need any help or assistance please don\'t hesitate to let us know via the \'Website Help\' selection on our \'Contact Page\'. ';
$help_desk .= ' If you need to change anything about your order let us know via the \'Order Enquiry\' selection on our \'Contact Page\'. ';
$help_desk .= ' So there is no need to worry about making any mistakes. Even though you are purchasing over the internet with us, you still have all the control and service as if you were in a store. ';
$help_desk .= ' | ';
$help_desk .= ' ';
$help_desk .= ' ';
$help_desk .= '
| ';
$help_desk .= ' ';
// Account/Activation Process
$help_desk .= ' ';
$help_desk .= ' ';
$help_desk .= ' Your Account and The Checkout Process';
$help_desk .= ' | ';
$help_desk .= ' ';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' When you have added everything you need to your shopping cart, the next step is to go through the checkout to finalise your order. ';
$help_desk .= ' Before you can proceed through the checkout process you will first need to create and activate an entoSupplies.com.au account. You only need to do this one time. Once it has been created, placing future orders will be much quicker as you won\'t need to enter any personal information or addresses as it is all stored in your account; all you will have to do is add items to your cart, and go through the checkout process. ';
$help_desk .= ' Once your account is created and activated you will then be able to login and place orders (by going through the checkout process), review orders and check their current status (ie. if and when they have been despatched), for example. ';
$help_desk .= ' | ';
$help_desk .= ' ';
$help_desk .= ' ';
$help_desk .= '
| ';
$help_desk .= ' ';
$help_desk .= ' ';
$help_desk .= ' ';
$help_desk .= ' Creating and Activating your Account';
$help_desk .= ' Creating your entoSupplies.com.au Account - Step 1 ';
$help_desk .= ' To create an account, first click on \'My Account\'. This will take you to the login page. ';
$help_desk .= ' Once you are at the login page, enter your email address. ';
$help_desk .= ' Ensure that the \'I have not yet created an account. Let\'s create one.\' option is selected and then click the \'Login\' button. ';
$help_desk .= ' | ';
$help_desk .= '  | ';
$help_desk .= ' ';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' Creating your entoSupplies.com.au Account - Step 2 ';
$help_desk .= ' This is where you enter your personal details such as an account password and your name and address. ';
$help_desk .= ' This information is stored so that in future you do not need to re-enter the same information everytime you place an order. ';
$help_desk .= ' | ';
$help_desk .= '  | ';
$help_desk .= ' ';
$help_desk .= ' ';
$help_desk .= '  | ';
$help_desk .= '  | ';
$help_desk .= ' ';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' Once you have entered your account details and clicked the \'Create Account\' button, the message on right will be displayed. ';
$help_desk .= ' At this time, instructions on how to activate your account will sent to your email address. ';
$help_desk .= ' | ';
$help_desk .= '  | ';
$help_desk .= ' ';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' Activating your entoSupplies.com.au Account ';
$help_desk .= ' The instructions which are e-mailed to you will contain a hyper-link which you can click on or enter into your web browser which will activate your account. You will not be able to login to your account until you have received this E-Mail and activated your account. ';
$help_desk .= ' Once your account has been activated another e-mail will be sent to you welcoming you to entoSupplies.com.au. You will also see the message shown to the right in your web browser window. ';
$help_desk .= ' | ';
$help_desk .= '  | ';
$help_desk .= ' ';
//$help_desk .= ' ';
//$help_desk .= ' | | ';
//$help_desk .= ' ';
$help_desk .= ' ';
$help_desk .= '
| ';
$help_desk .= ' ';
// Checkout Process
$help_desk .= ' ';
$help_desk .= ' ';
$help_desk .= ' The Checkout Process';
$help_desk .= ' Checkout Process - Logging In ';
$help_desk .= ' To login to your account click the \'My Account\' or \'Checkout\' links. Please note that the \'Checkout\' links will only take you to the login page if you have items in your shopping cart. ';
$help_desk .= ' Once you are at the login page, enter your email address. ';
$help_desk .= ' Ensure that the \'My account is activated, and my password is:\' option is selected. ';
$help_desk .= ' Enter the password you used when you created your account. If you forget your password, you can always click on the \'Forgotton your password?\' link and a new password will sent to your e-mail address. ';
$help_desk .= 'Click the \'Login\' button.';
$help_desk .= ' | ';
$help_desk .= '  | ';
$help_desk .= ' ';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' Checkout Process - Step 1 - Verify your Shopping Cart Contents ';
$help_desk .= ' Here you can look over the items and quantities which you have placed in your shopping cart. ';
$help_desk .= ' To confirm any changes you may have made to your shopping cart click the \'Update Cart\' button. (Similar to \'Viewing your Shopping Cart\'above) ';
$help_desk .= ' To continue through to the next stage of the checkout, click the \'Checkout\' button. ';
$help_desk .= ' | ';
$help_desk .= '  | ';
$help_desk .= ' ';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' Checkout Process - Step 2 - Verify your Shipping Address ';
$help_desk .= ' At this step you select to which address you would like the order sent. ';
$help_desk .= ' By selecting this option your goods would be sent to your default address (ie. The address you entered when you created your account) ';
$help_desk .= ' | ';
$help_desk .= '  | ';
$help_desk .= ' ';
$help_desk .= ' ';
$help_desk .= '  | ';
$help_desk .= ' ';
$help_desk .= ' If you don\'t wish to have this order shipped to your default address (the address you entered when you created your account), you can add the different address to your \'Address Book\'. ';
$help_desk .= ' Why would I want to do this? You might like the goods to be shipped to a friend\'s address, or a University Store, for example, instead of your own address. ';
$help_desk .= ' Once this address is added to your \'Address Book\' you can select it instead of your default address at any time thereafter. ';
$help_desk .= ' To continue through to the next stage of the checkout, click the \'Checkout\' button. ';
$help_desk .= ' | ';
$help_desk .= ' ';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' Checkout Process - Step 3 - Select your Delivery Method ';
$help_desk .= ' Here you select the method by which your order will be shipped to the address you selected at \'Step 2\'. ';
$help_desk .= ' You will be given a list of delivery methods to choose from, and in some cases, the ability to increase the amount the order is insured for whilst in transit. ';
$help_desk .= ' Please note that the prices shown are averaged estimated shipping prices only. Actual postage/freight prices are calculated on both package weight and number of parcels. Due to the unuusual shape (butterfly nets for example) of some items, it is hard to calculate exactly how many packages will be needed for a particular order. The prices shown assume that your order will ship in one parcel. However, they should be similar to the actual postage costs for most orders. ';
$help_desk .= ' | ';
$help_desk .= '  | ';
$help_desk .= ' ';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' Checkout Process - Step 4 - Verify your Billing Address ';
$help_desk .= ' This step is similar to \'Step 2\' except that you are asked to select where/how you would like the order invoice sent. ';
$help_desk .= ' Please note that the packed order will contain a copy of the invoice. If you need the invoice sent to a different address (accounting department, for example), then select the address where you would like the invoice sent. ';
$help_desk .= ' | ';
$help_desk .= '  | ';
$help_desk .= ' ';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' Checkout Process - Step 5 - Select your Payment Method ';
$help_desk .= ' At this step you select which payment method you would like to use to pay for the order. ';
$help_desk .= ' You can pay via Credit Card by selecting this option and entering your details. ';
$help_desk .= ' | ';
$help_desk .= '  | ';
$help_desk .= ' ';
$help_desk .= ' ';
$help_desk .= '  | ';
$help_desk .= ' ';
$help_desk .= ' There are \'offline\' payment methods available also. You can select to Fax your credit card details if you would prefer, or send a Cheque or Money Order. ';
$help_desk .= ' | ';
$help_desk .= ' ';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' You can also pay via Electronic Funds Transfer from your bank to ours, or supply an Official Order Number from your institution. ';
$help_desk .= ' | ';
$help_desk .= '  | ';
$help_desk .= ' ';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' Checkout Process - Step 6 - Confirm your Order ';
$help_desk .= ' This is the last step in the checkout process. Here you will be presented with all of the information regarding your order thus far. ';
$help_desk .= ' Here you are able to change any selection made at any of the steps throughout the checkout process. Simply click on the \'Change\' button to be taken to that particular step of the checkout procedure. ';
$help_desk .= ' | ';
$help_desk .= '  | ';
$help_desk .= ' ';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' Once you have confirmed the order details a page will be displayed with all of the information relating to the order you just placed. ';
$help_desk .= ' An auto-generated e-mail will also be sent to you containing this information. ';
$help_desk .= ' We can make any changes to your order if you notify us soon after you make your order. ';
$help_desk .= ' Again, in case you need any help or assistance or have any problems please don\'t hesitate to let us know via the \'Website Feedback\' selection on our \'Contact Page\'. ';
$help_desk .= ' If you need to change anything about your order let us know via the \'Order Enquiry\' selection on our \'Contact Page\'. ';
$help_desk .= ' So there is no need to worry about making any mistakes. Even though you are purchasing over the internet with us, you still have all the control and service as if you were in a store. ';
$help_desk .= ' ';
$help_desk .= ' Once we have dispatched your order a notifying e-mail will be sent. Also, if you selected to have the invoice sent to you via e-mail, then the actual invoice will also be sent. ';
$help_desk .= ' You can at any time view your order history and the status of the orders which you have placed. This allows you to see when the order was placed, if and when it was despatched, and any other information regarding your order (registered post number and our comments regarding your order, for example). ';
$help_desk .= ' To do this simply login to your account, click the \'Order History\' button and select the order which you would like to view. ';
$help_desk .= ' | ';
$help_desk .= ' ';
$help_desk .= ' ';
$help_desk .= '
| ';
$help_desk .= ' ';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= '
';
}
// 1* - Payment Information
else if (strcmp($_GET['page'], '11') == 0)
{
$heading = 'Help Desk - What forms of payment do you accept?';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' Credit Card Payments';
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' We accept payments from the following credit cards : Visa, American Express, BankCard, and MasterCard.';
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= ' | |
';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' Cheque and Money Order Payments';
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= ' ';
$help_desk .= ' ';
$help_desk .= ' We accept payments via cheque and money order. Please note that your order will not ship until we receive payment.
';
$help_desk .= ' Make cheque or money order payable to : ' . CHEQUES_PAYABLE_TO . '
';
$help_desk .= ' Then mail a copy of your order with payment to : ' . POSTAL_ADDRESS . '.';
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= ' | |
';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' Electronic Funds Transfer';
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= ' ';
$help_desk .= ' ';
$help_desk .= ' We accept payments straight into our bank accounts via Electronic Funds Tranfers. Please note that your order will not ship until we receive payment.
';
$help_desk .= ' If you are paying from within Australia, then please make payments to ' . BANK_DETAILS_DOMESTIC . '
';
$help_desk .= ' If you are paying from outside of Australia, then please make payments to ' . BANK_DETAILS_INTERNATIONAL . '
';
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= ' | |
';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' Official Order';
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' For institutions, you may quote your Official Order Number and Settle Payment at a later date (All Australian institutions and government departments and other approved customers only).';
$help_desk .= ' | ';
$help_desk .= '
';
}
else if (strcmp($_GET['page'], '12') == 0)
{
$heading = 'Help Desk - Is it safe to use my credit card online?';
$help_desk .= ' ';
$help_desk .= ' ';
$help_desk .= ' Indeed it is!
';
$help_desk .= ' When communicating with our secure server (anytime you access your account or checkout), all data sent between your browser and our server, including your credit card and personal details, is encrypted using the latest industry standard SSL (Secure Socket Layer) 128-256 Bit encryption technology before being sent over the internet. This prevents anyone (known as \'the man in the middle attack\') from \'listening in\' on any part of the conversation between your browser and our secure server as all of the information is encrypted and therefore unreadable. Consequently, when you send your credit card information over the Internet to us, only we know what was actually sent as only we can unencrypt the data.
';
$help_desk .= ' Once sensitive data reaches our servers it is encrypted using the RSA encryption algorithm with a military grade 4096 bit key.
';
$help_desk .= ' If you are still unsure about sending your credit card to us via the Internet, then we suggest you use one of the offline payment options.
';
$help_desk .= 'TIP: You can tell if your browser is in secure mode by looking for the padlock icon in the bottom corner of your browser window.';
$help_desk .= ' | ';
$help_desk .= '
';
}
else if (strcmp($_GET['page'], '13') == 0)
{
$heading = 'Help Desk - When do you charge my credit card?';
$help_desk .= ' ';
$help_desk .= ' ';
$help_desk .= ' All credit card orders are charged at the time the order is packed and ready for shipping. We do this to ensure that, if in the event an item not currently being in stock, you do not get charged.
';
$help_desk .= ' | ';
$help_desk .= '
';
}
else if (strcmp($_GET['page'], '14') == 0)
{
$heading = 'Help Desk - Do I have to pay in Australian Dollars?';
$help_desk .= ' ';
$help_desk .= ' ';
$help_desk .= ' Yes, all payments received must be in Australian Dollars.
';
$help_desk .= ' If your order is to be sent outside Australia, then the prices excluding GST are applicable. If your order is to be delivered within Australia, then the prices including GST are applicable. All orders are to be paid in Australian currency.
';
$help_desk .= ' Prices shown on this website in currencies other than Australian Dollars are provided for your convenience and are to be used as estimates only. Furthermore, prices shown (in all currencies) are subject to change without notice.
';
$help_desk .= ' | ';
$help_desk .= '
';
}
// 2* - Delivery & Returns
else if (strcmp($_GET['page'], '21') == 0)
{
$heading = 'Help Desk - How much does delivery cost and how long will it take to arrive?';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' Delivery and Handling Charges and Times';
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= ' ';
$help_desk .= '
|
';
$zones_sql = "select distinct zone_code from zones order by zone_code";
$zones_result = database_query($zones_sql);
while ($zones_row = database_fetch_array($zones_result))
{
$zone_code = $zones_row['zone_code'];
$help_desk .= ' ';
$help_desk .= ' ';
$help_desk .= ' Countries in Zone : ' . $zone_code . '
';
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= '
|
';
$help_desk .= ' ';
$help_desk .= ' | ';
$countries_in_zone_sql = "select country_name from zones as z left join country as c on (c.country_id = z.zone_country_id) ";
$countries_in_zone_sql .= "where z.zone_code = '$zone_code' order by country_name";
$countries_in_zone_result = database_query($countries_in_zone_sql);
while ($countries_in_zone_row = database_fetch_array($countries_in_zone_result))
{
$help_desk .= $countries_in_zone_row['country_name'] . ', ';
}
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= '
|
';
$help_desk .= ' ';
$help_desk .= ' ';
$help_desk .= ' Delivery Costs and Times
';
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= '
|
';
$delivery_costs_select = "select dc.DELIVERY_METHOD_ID, dm.DELIVERY_METHOD_NAME, dc.DELIVERY_METHOD_TIME, dc.DELIVERY_WEIGHT_RANGE_X, dc.DELIVERY_WEIGHT_RANGE_Y, dc.DELIVERY_COST ";
$delivery_costs_from = "from delivery_costs as dc, delivery_method as dm ";
$delivery_costs_where = "where dc.zone_code = '$zone_code' and dm.DELIVERY_METHOD_ID = dc.DELIVERY_METHOD_ID ";
$delivery_costs_group_by= "group by dm.DELIVERY_METHOD_NAME, dc.DELIVERY_WEIGHT_RANGE_X";
$delivery_costs_sql = $delivery_costs_select . $delivery_costs_from . $delivery_costs_where . $delivery_costs_group_by;
$delivery_costs_result = database_query($delivery_costs_sql);
$help_desk .= '';
$help_desk .= '| ';
$help_desk .= '';
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= '
|
';
}
}
else if (strcmp($_GET['page'], '22') == 0)
{
$heading = 'Help Desk - Do you accept International Orders?';
$help_desk .= ' ';
$help_desk .= ' ';
$help_desk .= ' Yes we do accept International Orders!
';
$help_desk .= ' If your order is to be sent outside Australia, then the prices excluding GST are applicable. If your order is to be delivered within Australia, then the prices including GST are applicable. All orders are to be paid in Australian currency.
';
$help_desk .= ' Prices shown on this website in currencies other than Australian Dollars are to be used as estimates only. Furthermore, prices shown (in all currencies) are subject to change without notice.
';
$help_desk .= ' Quotations and/or proforma invoices will be supplied on request. Payments can be made by : Visa, Mastercard, American Express or Bankcard credit cards, Telegraphic Transfer or by Bank cheque in Australian Dollars drawn on an Australian Bank.';
$help_desk .= ' | ';
$help_desk .= '
';
}
else if (strcmp($_GET['page'], '23') == 0)
{
$heading = 'Help Desk - Do you deliver to PO Boxes?';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' Yes, but the order must be sent by any of the Postal methods.';
$help_desk .= ' | ';
$help_desk .= '
';
}
else if (strcmp($_GET['page'], '24') == 0)
{
$heading = 'Help Desk - Can you send the items to one address, and the invoice to another?';
$help_desk .= ' ';
$help_desk .= ' ';
$help_desk .= ' Yes we can!
';
$help_desk .= ' Please keep in mind that an invoice will also be emailed to you upon dispatchment of your order.
';
$help_desk .= ' When you are going through the checkout process you will be asked to indicate which address you wish your goods to be shipped too. This can be an address other than your accounts default address (i.e. can be an address from your address book).';
$help_desk .= ' You will also be asked to indicate to which address you would like the invoice to be sent. This address can be the same as the delivery address, or an entirely different address.
';
$help_desk .= ' This often is what is required by large organisations, as the invoice may be sent to the accounts department, and the actual goods delivered to a central store, for example.';
$help_desk .= ' | ';
$help_desk .= '
';
}
else if (strcmp($_GET['page'], '25') == 0)
{
$heading = 'Help Desk - What is your policy for returning items?';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' Please choose your items carefully as we do not accept refunds or exchanges.';
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= '
|
';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' All items are non-returnable unless defective.';
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= '
|
';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' Defective Items';
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' Defective items must be returned to Australian Entomological Supplies within (14) fourteen days of the purchase date to be eligible for replacement. Items will be replaced with the same item originally purchased. For items that cannot be replaced, a full refund will be offered. Replacement product/s will only be shipped after the faulty item has been received by Australian Entomological Supplies. Approval must be obtained from Australian Entomological Supplies before returning the item.';
$help_desk .= ' | ';
$help_desk .= '
';
}
// 3* - Your entoSupplies.com.au Member Account
else if (strcmp($_GET['page'], '31') == 0)
{
$heading = 'Help Desk - What is your entoSupplies.com.au Member Account?';
$help_desk .= ' ';
$help_desk .= ' ';
$help_desk .= ' The Member Account area is where you can view details pertaining to your orders including your complete order history, and where you can manage your personal account details. It is a secure and encrypted area of the website that requires you to login with your email address and password before any information is displayed.';
$help_desk .= '
Click here to login to your entoSupplies.com.au Account now!';
$help_desk .= ' | ';
$help_desk .= '
';
}
else if (strcmp($_GET['page'], '32') == 0)
{
$heading = 'Help Desk - How do I check the status of my order?';
$help_desk .= ' ';
$help_desk .= ' ';
$help_desk .= ' To check the status of your order you will need to login to your account. Once you have logged in:
';
$help_desk .= ' 1) Click on the order history button at bottom of main account page.
';
$help_desk .= ' 2) Click on the "View Order" link next to the order you wish to check.
';
$help_desk .= ' 3) Your complete order information is displayed. This information includes a summary of all items ordered, delivery and billing addresses, and delivery and payment methods along with other details.';
$help_desk .= ' At the top of the page you will see an entry entitled \'Order Status\' which will tell you the current state of your order, and the date the order was received and dispatched (if order has been sent).';
$help_desk .= ' | ';
$help_desk .= '
';
}
else if (strcmp($_GET['page'], '33') == 0)
{
$heading = 'Help Desk - How do I update my default delivery address?';
$help_desk .= ' ';
$help_desk .= ' ';
$help_desk .= ' To update your default delivery address you will need to login to your account. Once you have logged in:
';
$help_desk .= ' 1) Click on the \'Edit Account\' button at bottom of main account page.
';
$help_desk .= ' 2) Make the required changes to the default delivery address at Step 4.
';
$help_desk .= ' 3) You will need to enter your new password at Step 2, and enter your old password at Step 6 before any updates are committed.
';
$help_desk .= STYLE_NOTE_HIGHLIGHT . ' PLEASE NOTE : This will not change the delivery address for any of your outstanding orders. Please Contact Us if you need to change the delivery address of an outstanding order.';
$help_desk .= ' | ';
$help_desk .= '
';
}
else if (strcmp($_GET['page'], '34') == 0)
{
$heading = 'Help Desk - How do I update my email address?';
$help_desk .= ' ';
$help_desk .= ' ';
$help_desk .= ' To update your email address you will need to login to your account. Once you have logged in:
';
$help_desk .= ' 1) Click on the \'Edit Account\' button at bottom of main account page.
';
$help_desk .= ' 2) Make the required changes to the email address at Step 1.
';
$help_desk .= ' 3) You will need to enter your new password at Step 2, and enter your old password at Step 6 before any updates are committed.
';
$help_desk .= ' | ';
$help_desk .= '
';
}
else if (strcmp($_GET['page'], '35') == 0)
{
$heading = 'Help Desk - How do I change my password?';
$help_desk .= ' ';
$help_desk .= ' ';
$help_desk .= ' To change your password you will need to login to your account. Once you have logged in:
';
$help_desk .= ' 1) Click on the \'Edit Account\' button at bottom of main account page.
';
$help_desk .= ' 2) Enter your new password at Step 2, and enter your old password at Step 6 before submitting.
';
$help_desk .= ' | ';
$help_desk .= '
';
}
// 4* - Frequently Asked Questions
else if (strcmp($_GET['page'], '41') == 0)
{
$heading = 'Help Desk - Can I add additional items to my order?';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' Sorry, but unfortunately additional items cannot be added to an existing unshipped order. Should you wish to purchase additional items, you will need to place a new order for those additional items.';
$help_desk .= ' | ';
$help_desk .= '
';
}
else if (strcmp($_GET['page'], '42') == 0)
{
$heading = 'Help Desk - Can I download a copy of your catalogue?';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' Please note that we are currently working on a new print catalogue. When these are completed they will be available for download.';
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= '
|
';
/*$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' Equipment Catalogue';
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= ' ';
$help_desk .= ' ';
$help_desk .= ' Equipment Catalogue.DOC (Microsoft word)
';
$help_desk .= ' Equipment Catalogue.PDF (Adobe Acrobat Reader)
';
$help_desk .= ' Equipment Catalogue.PS (Ghostview Linux/Unix)
';
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= '
|
';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' Book Catalogue';
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= ' ';
$help_desk .= ' ';
$help_desk .= ' Book Catalogue.DOC (Microsoft word)
';
$help_desk .= ' Book Catalogue.PDF (Adobe Acrobat Reader)
';
$help_desk .= ' Book Catalogue.PS (Ghostview Linux/Unix)
';
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= '
|
';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' Price List';
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= ' ';
$help_desk .= ' ';
$help_desk .= ' Price List.DOC (Microsoft word)
';
$help_desk .= ' Price List.PDF (Adobe Acrobat Reader)
';
$help_desk .= ' Price List.PS (Ghostview Linux/Unix)
';
$help_desk .= ' | ';
$help_desk .= '
';*/
}
else if (strcmp($_GET['page'], '43') == 0)
{
$heading = 'Help Desk - Can I download an order form and post my order to you?';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' Indeed you can. Just download the order form, fill it in, and mail it with payment to the address below.';
$help_desk .= 'Please note that pdf and ps version are not available at present.';
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= '
|
';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' Our postal address is:';
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= POSTAL_ADDRESS;
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= '
|
';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' Order Form';
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= ' ';
$help_desk .= ' ';
$help_desk .= ' Order Form.DOC (Microsoft word)
';
//$help_desk .= ' Order Form.PDF (Adobe Acrobat Reader)
';
//$help_desk .= ' Order Form.PS (Ghostview Linux/Unix)
';
$help_desk .= ' | ';
$help_desk .= '
';
}
else if (strcmp($_GET['page'], '44') == 0)
{
$heading = 'Help Desk - What is this G.S.T.?';
$help_desk .= ' ';
$help_desk .= ' ';
$help_desk .= ' The G.S.T. is Australia\'s \'Goods and Services Tax\' which is currently charged at ' . (GST *100) . '% of the sale price of the item.
';
$help_desk .= ' Prices excluding and including G.S.T are shown on all items. Prices excluding G.S.T are applicable when goods are exported outside Australia. Otherwise, the price including G.S.T. is payable.';
$help_desk .= ' | ';
$help_desk .= '
';
}
else if (strcmp($_GET['page'], '45') == 0)
{
$heading = 'Help Desk - What web browsers are supported?';
$help_desk .= ' ';
$help_desk .= ' ';
$help_desk .= ' The site has been optimised for the Mozilla Firefox web browser. It can be downloaded from here.
';
$help_desk .= ' The results from our testing with various web browsers and on various platforms are shown below. Please note that these results may vary. We recommend Firefox for many reasons, but mainly as this browser is available for most platforms (Windows, Mac and Linux/Unix), is web standards compliant and is free to download. Thus it is most likely that our site (and many others) should render correctly regardless of what operating system you are using.
';
$help_desk .= ' - FireFox 1.0.7+
Site renders fine with Firefox on Windows platform and Linux. Not tested on Mac. Click here to download. ';
$help_desk .= '
- Internet Explorer 6.0+
The site has been tested with Internet Explorer on Windows XP/2000. There are however known bugs with Internet Explorer on MAC. These bugs can manifest themselves by preventing you from accessing the SSL secure area of our site (and others - ie. login page, and consequently placing an order). As Internet Explorer is no longer supported on MAC, it is strongly suggested that you upgrade to a more recent browser like Firefox to avoid any possible problems and security vulnerabilities. ';
$help_desk .= '
- Netscape 8.0.4+
Tested OK on Windows. Must have latest version. Click here to download. ';
$help_desk .= '
- Konqueror 3.4.1+
Tested OK on Linux. Click here to download. ';
$help_desk .= '
- Opera 8.5+
Renders adequately on Windows and Linux, although some elements are not in correct position. Click here to download. ';
$help_desk .= '
- Safari
Unknown on Mac ';
$help_desk .= '
';
$help_desk .= '
To determine what version of browser you are using, click Help -> About (Firefox/Opera/Internet Explorer/Netscape/etc). If you find that you are using a version lower than those shown above, it is strongly recommended that you upgrade to a current version.';
$help_desk .= ' | ';
$help_desk .= '
';
}
// 5* - About Australian Entomological Supplies
else if (strcmp($_GET['page'], '51') == 0)
{
$heading = 'Help Desk -About Us';
$help_desk .= ' ';
$help_desk .= ' ';
$help_desk .= ' Australian Entomological Supplies have been supplying entomologists, enthusiasts and related scientists alike ';
$help_desk .= ' with our large range of quality entomological equipment, supplies and books for over 30 years.
';
$help_desk .= ' We also proudly manufacture some of the finest entomological equipment available worldwide, here in Australia.
';
$help_desk .= ' The company is situated in beautiful Northern New South Wales from where we supply our products throughout Australia and the rest of the world.
';
$help_desk .= ' Our products include items such as:
';
$help_desk .= ' - Large collection of books on entomology and related sciences
';
$help_desk .= ' - Breeding Cages
';
$help_desk .= ' - Butterfly Nets
';
$help_desk .= ' - Display Cases
';
$help_desk .= ' - Dissecting Equipment
';
$help_desk .= ' - Embedded Specimens
';
$help_desk .= ' - Hand Lenses
';
$help_desk .= ' - Insect Cabinets
';
$help_desk .= ' - Insect pins
';
$help_desk .= ' - Microscopes
';
$help_desk .= ' - Microscope Slides
';
$help_desk .= ' - Moth Traps
';
$help_desk .= ' - Specimen Tubes
';
$help_desk .= ' - Store Boxes
';
$help_desk .= ' - Tangle-foot Sticky Adhesive plus many other items listed in our on-line catalogue.';
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' Our registered Australian Company Number is:';
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= 'A.C.N 001 199 024';
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= '
|
';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' Our registered Australian Business Number is:';
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= ' ';
$help_desk .= ' ';
$help_desk .= 'A.B.N 24 001 199 024
We are G.S.T. registered.';
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= '
|
';
}
else if (strcmp($_GET['page'], '52') == 0)
{
$heading = 'Help Desk - Contact Us';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' All customer enquiries are to be submitted via our contact form. Click here to send an enquiry.';
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= '
|
';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' Our registered Australian Company Number is:';
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= 'A.C.N 001 199 024';
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= '
|
';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' Our registered Australian Business Number is:';
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= ' ';
$help_desk .= ' ';
$help_desk .= 'A.B.N 24 001 199 024
We are G.S.T. registered.';
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= '
|
';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' Our postal address is:';
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= POSTAL_ADDRESS;
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= '
|
';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' Our telephone and fax details are:';
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= 'Telephone : ' . PHONE;
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= 'International : ' . PHONE_INTERNATIONAL;
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= 'Fax : ' . FAX;
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= 'Fax International: ' . FAX_INTERNATIONAL;
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= '
|
';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' Our email address for sales:';
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= 'E-Mail : ' . EMAIL_ADDRESS_ORDER;
$help_desk .= ' | ';
}
else if (strcmp($_GET['page'], '61') == 0)
{
$heading = 'Help Desk - Privacy Policy';
$help_desk .= '
';
$help_desk .= ' | ';
$help_desk .= ' Our Commitment to Privacy';
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' The Privacy Policy of Australian Entomological Supplies Pty. Ltd. was developed as an extension of our commitment to combine the highest-quality products and services with the highest level of integrity in dealing with our customers and partners. The Policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site and our products and services. This statement will be continuously assessed against new technologies, business practices and our customers\' needs. Consequently, this Privacy Policy is subject to change from time to time';
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= '
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';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' 1. What Personal Information does entoSupplies.com.au collect?';
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' The types of personal information that we collect will depend on your usage of our site. If you carry out a transaction online or send us an email, we will record information that may differ from the information we collect if you simply visit our site.';
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= '
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';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' Purchasing products or services';
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' If you purchase products or services or apply to become an entoSupplies.com.au customer, we require you to provide certain details so that we can establish a member account and provide you with the product or service. This includes details such as your name and contact information, or in the case of businesses, information about the company, department or association making the purchase or setting up the account. We require this information to help us process and manage your account.';
$help_desk .= ' Australian Entomological Supplies Pty. Ltd. also requests information to help us assess your credit worthiness (if applicable). If you purchase a product or service entoSupplies.com.au may also require your credit card details in order to process the purchase. ';
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= '
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';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' Paying your account online or making other enquiries about your account';
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' If you pay your account online, we will require you to provide your account details and credit card details in order to process the payment. If you make an online query about your account you will be required to provide your account details, password and contact details so that your inquiry can be resolved as soon as possible.';
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= '
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';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' General requests';
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' We provide online forms which you may use for a number of other purposes such as to request further information about other products. In order to process your request, we will require you to provide us with certain personal information. This includes such details as your name and contact information. If you send us an email request, we will ask for similar information. We require this information to process your request and to improve the services we provide to you.';
$help_desk .= ' When you are carrying out a transaction or simply making a query, we may also ask for information such as details about yourself or your company in order for us to better tailor our services or products to your needs and to provide you with information about a range of products you might be interested in.';
$help_desk .= ' Occasionally we may also conduct voluntary surveys or request other voluntary information. These surveys provide us with important information that enables improvement in the types and quality of products and services offered. It will always be clear whether the information requested is mandatory or voluntary.';
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= '
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';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' Navigation Information';
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= ' ';
$help_desk .= ' ';
$help_desk .= ' Each time you visit entoSupplies.com.au web site, anonymous navigation information is collected by our servers. This information includes:';
$help_desk .= ' ';
$help_desk .= ' - ';
$help_desk .= ' the type of browser and operating system you are using';
$help_desk .= '
';
$help_desk .= ' - ';
$help_desk .= ' the address of the referring site (ie the previous site you had visited) and the website you leave our site to visit';
$help_desk .= '
';
$help_desk .= ' - ';
$help_desk .= ' the date and time of your visit';
$help_desk .= '
';
$help_desk .= ' - ';
$help_desk .= ' your machine\'s IP address (a number which is unique to every machine connected to the Internet)';
$help_desk .= '
';
$help_desk .= ' - ';
$help_desk .= ' the address of the pages you accessed';
$help_desk .= '
';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= '
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$help_desk .= '
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';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' This provides us with information about how the web site is being used and navigated, including the number of hits, the frequency of visits and the duration of visits to each web page on the site. It does not personally identify individual users.';
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= '
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';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' Cookies';
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= ' ';
$help_desk .= ' ';
$help_desk .= ' In addition, entoSupplies.com.au\'s web site, like many others, uses cookies. A cookie is a piece of information that the website sends to your browser and which is stored on your hard disk. A cookie helps to identify your browser to the website so that we know who you are, and consequently, what is in your particular shopping cart, for example. None of this information is associated with you as an individual. Cookies cannot identify you personally. If you do not wish to receive cookies you can more than likely disable their use by altering the security settings on your web browser.
Please note that we have taken special effort to allow user\'s who DO NOT wish to use cookies, to still be able to use our site, however, it is STRONGLY RECOMMENDED that you enable cookies for security reasons.';
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= '
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';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' Email Information';
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' If you choose to correspond further with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.';
$help_desk .= ' | ';
$help_desk .= '
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$help_desk .= '
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';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' 2. How Do We Use the Information That You Provide to Us?';
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= ' ';
$help_desk .= ' ';
$help_desk .= ' The personal information collected from you at this site is or may be used:
';
$help_desk .= ' ';
$help_desk .= ' - ';
$help_desk .= ' to maintain your account';
$help_desk .= '
';
$help_desk .= ' - ';
$help_desk .= ' to notify you about other or new services or promotions from time to time';
$help_desk .= '
';
$help_desk .= ' - ';
$help_desk .= ' for billing purposes';
$help_desk .= '
';
$help_desk .= ' - ';
$help_desk .= ' to provide customer support';
$help_desk .= '
';
$help_desk .= ' - ';
$help_desk .= ' in order to provide you with the products, services or information you have requested.';
$help_desk .= '
';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= '
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';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' Anonymous navigation information may be used for statistical analysis of the site, for marketing purposes and to tailor the content of the site to the needs of our customers.';
$help_desk .= ' | ';
$help_desk .= '
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$help_desk .= '
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';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' 3. Will personal information be given to anyone else?';
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' Personal information collected at this site will only be disclosed to third parties in accordance with this Privacy Statement. We will NOT sell, rent, or loan any identifiable information regarding our customers to any third parties for marketing purposes under any circumstances. Information collected at this site may be disclosed to third parties where functions are being outsourced. Australian Entomological Supplies Pty. Ltd. may also disclose personal information to law enforcement agencies, government agencies, courts or external advisors where permitted or required by law.';
$help_desk .= ' | ';
$help_desk .= '
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$help_desk .= '
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';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' 4. Access and Correction of your information';
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' Once you have created an account at entoSupplies.com.au, you may access your account details and correct your personal information simply by logging into your Member Account with your email address and password combination.';
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= '
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';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' 5. Transactional Security';
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' entoSupplies.com.au strives to protect your personal information during its transmission. Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including your name, address and credit card details, so that it cannot be read as the information travels over the Internet. Whilst we maintain high standards in protecting your security, it should be noted that no transmission over the Internet or storage of information on servers connected to the Internet can be guaranteed to be absolutely secure.';
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= '
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';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' 6. Are personal account details stored safely';
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' Australian Entomological Supplies Pty. Ltd takes reasonable steps to ensure the security of personal information held by it from such risks as loss or unauthorised access, destruction, use, modification or disclosure of data. entoSupplies.com.au only permits your details to be accessed by authorised personnel.';
$help_desk .= ' Sensitive data, as mentioned at 5. (Transactional Security) for example, is 128 bit encrypted whilst the data is in transit between your browser and our servers. Once sensitive data reaches our servers it is encrypted using the RSA encryption algorithm (click here for RSA Security challenge) with a military grade 2048 bit key.';
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= '
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';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' 7. Links to other sites';
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' entoSupplies.com.au provides links on its website to other sites. These sites may have different privacy policies than those of ours and you are advised to check the privacy policies on those sites. We are not responsible for the practices employed by Web sites linked to or from our Web site nor the information or content contained therein. Often links to other Web sites are provided solely as pointers to information on topics that may be useful to the users of our Web site.';
$help_desk .= ' | ';
$help_desk .= '
';
$help_desk .= '
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';
$help_desk .= ' ';
$help_desk .= ' | ';
$help_desk .= ' This policy was last updated on 14th March, 2003';
$help_desk .= ' | ';
$help_desk .= '
';
}
else
{
if (getenv('HTTPS'))
{
create_redirect_link(FILENAME_HELP_DESK, $path, '', SSL, false);
exit();
}
else
{
create_redirect_link(FILENAME_HELP_DESK, $path, '', NO_SSL, false);
exit();
}
}
$referrer = getenv('HTTP_REFERER');
$help_desk .= '';
$help_desk .= '
';
$help_desk .= '  . '/Button_back_14px_115x25_white.png) ';
$help_desk .= ' | ';
$help_desk .= '
';
include(FILENAME_COMMON_HEAD); // HTML header...included javascripts and ccs stuff.
include(FILENAME_COMMON_BODY_UPPER_LOGO); // HTML BODY - contains the logo stuff in upper portion of screen.
//include(FILENAME_COMMON_BODY_UPPER_NAVIGATION); // HTML BODY - contains navigation at top of screen.(javascript)
include(FILENAME_COMMON_BODY_COLUMN_LEFT); // HTML BODY - Column on left of screen...navigation, etc.
include(FILENAME_COMMON_BODY_MAIN_HELP_DESK); // HTML BODY - Contents on bulk of screen. Search results, etc.
include(FILENAME_COMMON_BODY_COLUMN_RIGHT); // HTML BODY - Column on right of screen...navigation, etc.
include(FILENAME_COMMON_FOOTER); // HTML BODY - footer of page, and end of html document.
?>
