Help Desk - entoSupplies.com.au Overview


Introduction

Welcome to entoSupplies.com.au helpdesk. This helpdesk page provides an overview on how to use this website.

Topics included in this tutorial are :

  • Finding Your Products
  • Adding Products to your Shopping Cart
  • Viewing your Shopping Cart
  • Creating and Activating your Account
  • The Checkout Process - Placing an Order


Finding Your Products

Your first step will be selecting the products you desire. There are two easy ways available for you to do this. You can either search for specific products or browse products by their category. The navigation menu and our product search facility is located at the left of every page.

Browsing the products via category is particularly useful if you are not after anything in particular, or you know where the item you are looking for is located. You can think of this as browsing through the shopping aisle.

A list of all our products (or subcategories) from the selected category will be displayed in a list.

The other alternative is to use the search feature. To find products via the search feature of our site first type in what you are looking for as demonstrated on the left and click on the search button beside it.

Our search engine will then find what your looking for and display the results in list.

You can also perform a search for book titles in our catalogue by Author surname. To do this, simply select the author from the drop down menu. This will return the books currently available by that author.

There is also an advanced search feature which allows for more complicated search enquiries to be made (eg. search by author, ISBN, and more)


Adding Products to your Shopping Cart

When you find the product you're after the next step is adding it to your shopping cart. You can add items in any quantity to your shopping cart, our shopping system will remember everything you have added so you can go between adding and finding products as much as you like.

To add items to your shopping cart, all you need to do is click the "Add to Cart" button next to the item you wish to purchase along with the quantity you would like.

You can always change the quantity for the item or remove it from your cart by changing the quantity on the page you found the product next to the respective item, and clicking update cart. Alternatively, by clicking on the 'View Cart' links you can update all of your shopping cart contents and quantities. More about this in the next section.


Viewing your Shopping Cart

The contents of your shopping cart are visible at all times in the box on the right of screen entitled 'Shopping Cart'. You can also view and change the contents of your shopping cart at any time by clicking on the 'View Cart' links.

A list of your shopping cart contents is displayed on the right of screen of every page you view on the website.

By clicking on the 'View Cart' links you can view the entire contents of your shopping cart.

When you have everything you want selected this is where you can go to make amendments such as changing the quantity of a product or removing a product you've changed your mind about.

Then you click on the Update Cart button to recalculate all costing.

Clicking on the Checkout button will take you to the next step in processing your order. This is the button you click when you have added everything you need and want to progress through the checkout to complete your order. More about this in the next section.

Note: Relax. You have the option of amending your shopping basket right up until you confirm your order details at the last step in the checkout process. We can make any changes to your order if you notify us soon after you make your order.

In case you need any help or assistance please don't hesitate to let us know via the 'Website Help' selection on our 'Contact Page'.

If you need to change anything about your order let us know via the 'Order Enquiry' selection on our 'Contact Page'.

So there is no need to worry about making any mistakes. Even though you are purchasing over the internet with us, you still have all the control and service as if you were in a store.


Your Account and The Checkout Process

When you have added everything you need to your shopping cart, the next step is to go through the checkout to finalise your order.

Before you can proceed through the checkout process you will first need to create and activate an entoSupplies.com.au account. You only need to do this one time. Once it has been created, placing future orders will be much quicker as you won't need to enter any personal information or addresses as it is all stored in your account; all you will have to do is add items to your cart, and go through the checkout process.

Once your account is created and activated you will then be able to login and place orders (by going through the checkout process), review orders and check their current status (ie. if and when they have been despatched), for example.


Creating and Activating your Account

Creating your entoSupplies.com.au Account - Step 1

To create an account, first click on 'My Account'. This will take you to the login page.

Once you are at the login page, enter your email address and password if you have already created an account, otherwise, click the 'Create Account' button.

Creating your entoSupplies.com.au Account - Step 2

This is where you enter your personal details such as an account password and your name and address.

This information is stored so that in future you do not need to re-enter the same information everytime you place an order.

Once you have entered your account details and clicked the 'Create Account' button, the message on right will be displayed.

At this time, instructions on how to activate your account will sent to your email address.

Activating your entoSupplies.com.au Account

The instructions which are e-mailed to you will contain a hyper-link which you can click on or enter into your web browser which will activate your account. You will not be able to login to your account until you have received this E-Mail and activated your account.

Once your account has been activated another e-mail will be sent to you welcoming you to entoSupplies.com.au. You will also see the message shown to the right in your web browser window.


The Checkout Process

Checkout Process - Logging In

To login to your account click the 'My Account' or 'Checkout' links. Please note that the 'Checkout' links will only take you to the login page if you have items in your shopping cart.

Once you are at the login page, enter your email address.

Enter the password you used when you created your account. If you forget your password, you can always click on the 'Forgotton your password?' link and a new password will sent to your e-mail address.

Click the 'Login' button.

Checkout Process - Step 1 - Verify your Shopping Cart Contents

Here you can look over the items and quantities which you have placed in your shopping cart.

To confirm any changes you may have made to your shopping cart click the 'Update Cart' button. (Similar to 'Viewing your Shopping Cart'above)

To continue through to the next stage of the checkout, click the 'Checkout' button.

Checkout Process - Step 2 - Verify your Shipping Address

At this step you select to which address you would like the order sent.

By selecting this option your goods would be sent to your default address (ie. The address you entered when you created your account)

If you don't wish to have this order shipped to your default address (the address you entered when you created your account), you can add the different address to your 'Address Book'.

Why would I want to do this? You might like the goods to be shipped to a friend's address, or a University Store, for example, instead of your own address.

Once this address is added to your 'Address Book' you can select it instead of your default address at any time thereafter.

To continue through to the next stage of the checkout, click the 'Checkout' button.

Checkout Process - Step 3 - Select your Delivery Method

Here you select the method by which your order will be shipped to the address you selected at 'Step 2'.

You will be given a list of delivery methods to choose from, and in some cases, the ability to increase the amount the order is insured for whilst in transit.

Please note that the prices shown are averaged estimated shipping prices only. Actual postage/freight prices are calculated on both package weight and number of parcels. Due to the unuusual shape (butterfly nets for example) of some items, it is hard to calculate exactly how many packages will be needed for a particular order. The prices shown assume that your order will ship in one parcel. However, they should be similar to the actual postage costs for most orders.

Checkout Process - Step 4 - Verify your Billing Address

This step is similar to 'Step 2' except that you are asked to select where/how you would like the order invoice sent.

Please note that the packed order will contain a copy of the invoice. If you need the invoice sent to a different address (accounting department, for example), then select the address where you would like the invoice sent.

Checkout Process - Step 5 - Select your Payment Method

At this step you select which payment method you would like to use to pay for the order.

You can pay via Credit Card by selecting this option and entering your details.

There are 'offline' payment methods available also. You can select to Fax your credit card details if you would prefer, or send a Cheque or Money Order.

You can also pay via Electronic Funds Transfer from your bank to ours, or supply an Official Order Number from your institution.

Checkout Process - Step 6 - Confirm your Order

This is the last step in the checkout process. Here you will be presented with all of the information regarding your order thus far.

Here you are able to change any selection made at any of the steps throughout the checkout process. Simply click on the 'Change' button to be taken to that particular step of the checkout procedure.

Once you have confirmed the order details a page will be displayed with all of the information relating to the order you just placed.

An auto-generated e-mail will also be sent to you containing this information.

We can make any changes to your order if you notify us soon after you make your order.

Again, in case you need any help or assistance or have any problems please don't hesitate to let us know via the 'Website Feedback' selection on our 'Contact Page'.

If you need to change anything about your order let us know via the 'Order Enquiry' selection on our 'Contact Page'.

So there is no need to worry about making any mistakes. Even though you are purchasing over the internet with us, you still have all the control and service as if you were in a store.

 

Once we have dispatched your order a notifying e-mail will be sent. Your invoice will also be delivered via email.

You can at any time view your order history and the status of the orders which you have placed. This allows you to see when the order was placed, if and when it was despatched, and any other information regarding your order (registered post number and our comments regarding your order, for example).

To do this simply login to your account, click the 'Order History' button and select the order which you would like to view.




 Back
...is empty

Terms & Conditions | Privacy Policy
Copyright © 1999-2014 Australian Entomological Supplies Pty. Ltd.
ABN 24 001 199 024
SSL


Website Powered by
Zentua - Open Source IT Solutions