What forms of payment do you accept?
Credit Card Payments
We accept payments from the following credit cards: Visa, BankCard, and MasterCard.
Cheque and Money Order Payments
We accept payments via cheque and money order. Please note that your order will not ship until we receive payment.
Make cheque or money order payable to: Australian Entomological Supplies Pty. Ltd.
Then mail a copy of your order with payment to: 7 Kay St, Murwillumbah NSW 2484, Australia.
Electronic Funds Transfer
We accept payments straight into our bank accounts via Electronic Funds Transfers. Please note that your order will not ship until we receive payment.
If you are paying from within Australia, then please make payments to:
- Bank Name: Southern Cross Credit Union
- Account Name: Australian Entomological Supplies Pty. Ltd.
- BSB No: 722 744
- Account No: 77991
If you are paying from outside of Australia, then please make payments to:
- Bank Name: ANZ Bank, Mullumbimby, NSW Australia
- Account Name: Australian Entomological Supplies Pty. Ltd.
- BSB No: 012-742
- Account No: 2271 52535
- Swift code: ANZBAU3M
For institutions, you may quote your Official Order Number and Settle Payment at a later date. This is applicable to all Australian institutions and government departments and other approved customers only.
When do you charge my credit card?
All credit card orders are charged at the time the order is placed.
Do I have to pay in Australian Dollars?
If your order is to be sent outside Australia, then the prices excluding GST are applicable. If your order is to be delivered within Australia, then the prices including GST are applicable.
All orders are to be paid in Australian currency (AUD).
Unless otherwise indicated or arranged, products on this Website are listed and invoiced in Australian Dollars (AUD). Prices shown on this website in currencies other than Australian Dollars—i.e. United States Dollars (USD)—are provided for your convenience and are to be used as estimates only. They are calculated using an approximate of the rate of exchange at the time. Furthermore, prices shown (in all currencies) are subject to change without notice.
In the case that your native currency is not AUD, you can contact your credit card provider to calculate the exact figure to be charged to your account. Additional bank and other charges associated with any payment to/from us are the responsibility of the customer.
A payment is only recognised as 'received' when the full amount has been cleared and fully credited to our account. For electronic funds transfers, bank deposits, and cheques, please allow an appropriate period for clearance. All payments must be denominated in AUD, and in the case of cheques, drawn on an Australian bank.
By placing an order through the Website you agree to allow us to submit limited information to our Internet payment gateways—i.e. ANZ eGate and PayPal—for the purpose of completing payment. You agree to adhere to all terms and conditions of use required by PayPal. For more information, please visit www.paypal.com.
Delivery & Returns
How much does delivery cost and how long will it take to arrive?
Delivery cost varies depending on products ordered, shipping address, and shipping method. Before placing your order, you will be prompted to select your delivery address and a total shipping cost will be generated. For larger items, such as Entomological Cabinets, a shipping quote will need to be generated.
Do you accept International Orders?
Yes we do accept International Orders! If your order is to be sent outside Australia, then the prices excluding GST are applicable. If your order is to be delivered within Australia, then the prices including GST are applicable. All orders are to be paid in Australian currency (AUD).
Prices shown on this website in currencies other than Australian Dollars are to be used as estimates only. Furthermore, prices shown (in all currencies) are subject to change without notice.
Quotations and/or pro forma invoices will be supplied on request. Payments can be made by: Visa, Mastercard, American Express or Bankcard credit cards, Telegraphic Transfer or by Bank cheque in Australian Dollars (AUD) drawn on an Australian Bank.
Do you deliver to PO Boxes?
Yes, but the order must be sent by any of the Postal methods.
Can you send the items to one address, and the invoice to another?
Yes we can! Please keep in mind that an invoice will also be emailed to you upon dispatchment of your order.
When you are going through the checkout process, you will be asked to indicate which address you wish your goods to be shipped to. This can be an address other than your account's default address (i.e. can be an address from your address book). You will also be asked to indicate to which address you would like the invoice to be sent. This address can be the same as the delivery address, or an entirely different address.
What is your policy for returning items?
Here is where you can find our Returns and Refund Policy .
Your Member Account
What is your entoSupplies.com.au Member Account?
You can create a customer account through our website. This will enable you to submit quote requests, check the status of your active orders, submit purchase orders, and keep your customer details up to date.
How do I check the status of my order?
Please log into your account and select 'Orders' from the dashboard. Here, you will be able to see the status of all active orders.
How do I update my default delivery address?
Please log into your account and select 'Addresses' from the dashboard.
How do I update my email address?
Please log into your account and select 'Account Details' from the dashboard. Here, you can update your email address.
Frequently Asked Questions
Can I add additional items to my order?
Sorry, but unfortunately additional items cannot be added to an existing unshipped order. Should you wish to purchase additional items, you will need to place a new order for those additional items.
What is this G.S.T.?
The G.S.T. is Australia's 'Goods and Services Tax', which is currently charged at 10% of the sale price of the item.
Prices excluding G.S.T are shown on all products. Prices excluding G.S.T are applicable when goods are exported outside Australia. Otherwise, the price including G.S.T. is payable, which will be added and displayed at checkout.
About Australian Entomological Supplies
For any enquiries please use our contact form. Click here to send an enquiry.
Our registered Australian Company Name is:
Australian Entomological Supplies Pty Ltd
Our registered Australian Company Number is:
A.C.N 001 199 024
Our registered Australian Business Number is:
A.B.N 24 001 199 024
We are G.S.T. registered.
Our office and despatch address is:
(All orders, remittance advices, product returns, etc are to be sent to this address)
7 Kay St, Murwillumbah NSW 2484, Australia
Our telephone and fax details are:
Telephone : 02 6684 7650
International : (61) 2 6684 7650
Fax : 02 6684 7188
Fax International: (61) 2 6684 7188